Version 2026-10-14
This notice is a draft pending legal review.
<your legal name or business name> (“MIMO”) is responsible for your personal data. Contact: [email protected].
Account: name, email, password (stored encrypted by our authentication provider), language and profile photo.
Pets: name, species, breed, photo, care and medical notes you choose to add.
Bookings: service, dates, neighborhood, home address, access instructions, emergency and veterinarian contacts, care notes, messages and photos shared in the booking chat.
Sitters: profile headline, biography, photos, neighborhoods served and availability.
Only to arrange and deliver pet care between a customer and their sitter: quoting, booking, giving the sitter what they need to care for your pet at your home, and letting you message each other.
To keep the service safe and working (security, support, preventing misuse) and to keep the records the law requires.
We do not sell your data, use it for advertising or share it with anyone outside the booking except the service providers listed below.
You can always see and change your own data.
The sitter of a booking sees that booking’s customer name and photo, pets and photos, home address, access instructions and contacts. A sitter’s access to home details ends 7 days after the care finishes.
Customers see their sitter’s name, photo and profile. Approved sitters’ profiles and photos are public.
MIMO administrators can see data to give support and keep the service safe; every such access is logged.
Supabase (database, sign-in and file storage). Data is stored on servers in the United States.
Google, only if you choose “Continue with Google”.
Our website hosting provider, once the site is published.
Home address, contacts, care notes and messages of a booking are removed by MIMO in a regular privacy clean-up once the booking ended more than 12 months ago (MIMO staff run it; it is not automatic). The booking itself (date, service, amount) is kept for our records.
Your account data is kept while your account is open.
You can access, correct, download or delete your data, and object to or limit its use (ARCO rights in Mexico; GDPR rights if you are in the EU).
Download your data and delete your account from My account, or write to us at the contact above. We answer within 20 business days.
You can also complain to Mexico’s data protection authority or, in the EU, to your local supervisory authority.
We only use cookies needed for signing in and remembering your language. No advertising or tracking cookies.
If this notice changes, we will show it to you and ask you to accept the new version before you continue using MIMO.